Overview of Our Privacy Commitment
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our graphic design services. We believe in transparency and want you to understand how your data is handled throughout our business relationship.
Information We Collect
Personal Information You Provide
When you interact with our services, we may collect personal information that you voluntarily provide. This includes information submitted through contact forms, project inquiries, consultation requests, or service bookings. The specific information collected typically includes your name, professional title, company name, project requirements, preferred communication methods, and any additional details you choose to share about your design needs.
Automatically Collected Information
Our website automatically collects certain technical information when you visit. This includes your device type, browser information, operating system, internet service provider, pages visited, time spent on pages, referring websites, and general geographic location based on IP address. This information helps us understand how visitors use our website and improve our services accordingly.
Project-Related Information
During the course of providing graphic design services, we collect information related to your specific projects. This may include brand guidelines, existing marketing materials, target audience descriptions, competitive analysis data, project timelines, budget parameters, and feedback on design concepts. All project-related information is treated with strict confidentiality and used solely for service delivery purposes.
How We Use Your Information
Service Delivery and Communication
We use your personal information primarily to deliver the graphic design services you request. This includes project planning, design development, revision cycles, file delivery, and ongoing support. We also use your information to communicate about project status, schedule changes, deliverable reviews, and payment processing. Our goal is to ensure smooth project execution and clear communication throughout our working relationship.
Website Improvement and Analytics
Technical information collected through our website helps us analyze user behavior patterns, identify popular content, troubleshoot technical issues, and optimize website performance. We use this data to make informed decisions about website improvements, content updates, and user experience enhancements. This analysis is conducted using aggregated data that does not identify individual users.
Business Operations and Legal Compliance
Your information may be used for legitimate business purposes including contract management, invoice generation, tax reporting, and maintaining business records. We also use information as necessary to comply with legal obligations, resolve disputes, enforce our terms of service, and protect our business interests and those of our clients.
Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with carefully selected third-party service providers who assist in our business operations. This includes web hosting services, analytics platforms, design software providers, file sharing services, and payment processors. These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
Legal Requirements and Business Transfers
We may disclose your information when required by law, court order, or government regulation. Additionally, in the event of a business merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the business transaction. In such cases, we will ensure that your privacy rights are protected under the same standards outlined in this policy.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server environments, access controls, regular security assessments, and staff training on data protection best practices. While we strive to use commercially acceptable means to protect your information, no electronic transmission or storage method is completely secure.
Data Retention Policies
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project-related information is typically retained for the duration of the project plus a reasonable period for potential revisions or follow-up work. Website analytics data is retained for analysis purposes but is aggregated and anonymized. You may request deletion of your personal information, subject to our legal and business record-keeping requirements.
Your Privacy Rights
Access and Correction
You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete. We will respond to such requests within a reasonable timeframe and provide information in an accessible format. You may also request a copy of your personal information for your records.
Data Portability and Deletion
Where technically feasible, you may request that your personal information be provided in a portable format or transferred to another service provider. You also have the right to request deletion of your personal information, though this may affect our ability to provide ongoing services. We will honor deletion requests while retaining information as required for legal compliance or legitimate business purposes.
Communication Preferences
You can control how we communicate with you regarding our services, updates, and promotional materials. You may opt out of non-essential communications while maintaining service-related communications necessary for project delivery. We respect your communication preferences and provide easy methods to update your preferences at any time.
International Data Transfers
Our services are primarily provided within Greece, but some of our technology providers and service partners may be located in other countries. When your information is transferred internationally, we ensure that appropriate safeguards are in place to protect your privacy rights. This includes using service providers that comply with recognized data protection standards and international privacy frameworks.
Children's Privacy Protection
Our services are not directed toward children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided personal information to us should contact us immediately.
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through our website or direct communication methods. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Specific Rights Under European Law
If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). These include the right to object to processing, the right to restrict processing, the right to data portability, and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
We are committed to maintaining the highest standards of privacy protection and welcome any questions or concerns you may have about our privacy practices. Our approach to data protection is designed to be transparent, fair, and respectful of your individual privacy rights while enabling us to provide high-quality graphic design services.